Privacy Policy
Privacy Policy
Effective date: 27/02/2025
Read about how Reva Wealth Pty Ltd ABN 84 639 423 000 and its corporate group of entities (us,
we or our) collects, protects, uses and shares your personal information.
Privacy commitment
Your privacy is important to us. We are committed to protecting your privacy and we want to
ensure that you have a clear understanding about the information we collect about you, how we
use it and who we share it with.
We provide a number of products and services that require us to collect, store, share and use your
personal information. This Privacy Policy applies when you use our products or services or interact with our website. It sets out how we collect information about you, how we use it and how we keep it secure.
This Privacy Policy also incorporates our Credit Reporting Policy which sets out how we use any
credit information we collect.
We may change this Privacy Policy by publishing changes to it on our website. Please check our
website regularly to ensure that you are aware of any changes to this Privacy Policy.
What information do we collect?
Personal information is information about you that is reasonably identifiable (i.e. name, email
address, contact details).
Credit information is personal information that is collected in connection with a credit application. This includes identification information, default information or repayment history information.
In this Privacy Policy we use the term personal information to refer to both personal information and credit information.
The information we may collect (and hold) about you includes:
• name, address, email address, date of birth, phone number(s);
• tax file number;
• information about dependents or family members;
• bank account details or credit or debit card details;
• Medicare number, pension card number;
• accounting and financial information;
• occupation, employment history and details;
• family commitments and social security eligibility;
• financial needs and objectives;
• assets and liabilities (current and future), income, expenses;
• superannuation and insurance details;
• credit reporting or eligibility information;
• risk profile details;
• details of your interactions with us;
• internet protocol address;
• location information;
• information about the type of device and operating system used by you;
• any other relevant information that you give to us for the purpose of providing you with our products or services.
Depending on the services we provide to you we may also collect sensitive information from you
such as health information in connection with insurance application forms.
We collect personal information either directly from you or from other people such as:
• related entities;
• suppliers and service providers in connection with providing our products and services;
• your advisers;
• banks, financial institutions and other financial product providers;
• your employer;
• credit reporting bodies;
• fund managers;
• superannuation funds;
• life insurance companies;
• public sources.
We collect information when you:
• visit our website;
• submit application forms with us;
• participate in a phone call with us;
• email or otherwise correspond with us.
Why we collect, hold, use and disclose personal information
We will only use your personal information for the purposes for which it was collected (primary
purpose) or for a purpose related to the primary purpose, if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.
Our primary purposes for collecting, holding, using and sharing (disclosing) your personal
information include:
• to provide our products and services and customer support;
• to send you information about events, products, services and opportunities that may be of
interest to you;
• to conduct market research (where we contact you for feedback on our products or services);
• to run and improve our website including your experience with our website;
• to identify and control or minimise risks to our products or services;
• to enable us to detect and prevent suspicious or fraudulent activity;
• to monitor compliance with our terms and conditions;
• to provide information to our advisers, including lawyers and accountants, to help us comply
with legal, accounting, or security requirements;
• to protect our legal rights, interests and the interests of others, including in connection with
legal claims, compliance, regulatory and audit functions and ensuring data security;
• to verify your identity pursuant to the Anti-Money Laundering and Counter-Terrorism Financing
Act (AML Act);
• to comply with our legal obligations, resolve any disputes that we may have with any of our
customers, and enforce our agreements with other people;
• to assess your application for commercial credit or assess your application to be a guarantor for
such credit;
• for any purpose related to the above.
Do we use your personal information for direct marketing?
Yes we do. However, you can decide not to receive marketing material from us at any time by
contacting us using the details set out below or by using the unsubscribe link in any email/SMS.
Sharing (disclosing) your information
We share your personal information with:
• our related entities;
• suppliers and service providers in connection with providing our products and services;
• payment systems operators;
• banks or other financial institutions;
• fund managers;
• superannuation funds;
• life insurance companies;
• financial product issuers;
• a purchaser of our business;
• specific people authorised by you to receive information held by us;
• government agencies, regulatory bodies and law enforcement agencies, or as required,
authorised or permitted by law.
Information that we provide to other people will be handled in accordance with their privacy
policy.
Sharing (disclosing) your information outside Australia
We do not share (disclose) your personal information outside of Australia.
Using our website and cookies
We collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain
information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track
your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
Links
Our website may contain links to websites operated by other people. Those links are provided for
convenience and may not remain current or be maintained. We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in any linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so please read them before using those websites.
How we hold your information to keep it safe
We hold your personal information in either electronic or hard copy form.
We take reasonable steps to protect your information from misuse, interference and loss, as
well as unauthorised access, modification or disclosure and we use a number of physical,
administrative, personnel and technical measures to protect your personal information.
For example we:
• impose confidentiality requirements on our employees and train them about how to keep your
information safe and secure;
• have policies and procedures in relation to document storage security and security measures to
govern access to systems;
• implement firewalls and virus scanning tools to stop viruses and unauthorised access to our
systems;
• destroy and de-identify data when it is no longer required.
However, we cannot guarantee the security of your information.
Rights to access your information or seek correction
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your information.
If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Right to remain anonymous
You can choose not to provide us with personal information. However, if you do this, we may not be able to provide you with any products or services.
Do we disclose credit information to credit reporting bodies (CRB)?
We may disclose the following information to credit reporting bodies when requesting a credit
check on you:
• identity details, such as your name, address, contact numbers and email address;
• the fact that you have applied for credit and the amount;
• repayment history information, including details of credit you have applied for including but
not limited to dates of credit contracts, due dates for repayments, repayment history and any
related information;
• in specified circumstances, default information (including payment information if you pay a
defaulted amount previously listed with a credit reporting body);
• advice that payments are no longer overdue and the date on which overdue payments were
made;
• in specified circumstances, our opinion that you have committed a serious credit infringement;
• the fact that credit provided to you has been paid or otherwise discharged (including the date
of discharge).
How to complain
If you think we have breached the Privacy Act, or you wish to make a complaint about the way
we have handled your personal information, you can contact us using the details set out below.
Please include your name, email address and/or telephone number and clearly describe your
complaint. We will acknowledge your complaint and respond to you regarding your complaint
within a reasonable period of time.
If you are not satisfied with how we have dealt with your complaint you can contact the Office of
the Australian Information Commissioner using any of the following details:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
www.oaic.gov.au
Contact Us
For further information about our Privacy Policy or privacy practices, to access or correct your
information, or make a complaint, please contact us using the details set out below:
Privacy Officer
T: 03 9566 7270
E: nima@revawealth.com.au
A: L3/257 Collins St, Melbourne, VIC, 300
Complaints Policy
How to make a complaint
We want to give our clients the best experience, so if you’re unsatisfied in any way we’d like you to tell us about it.
We’ll take your feedback seriously and aim to resolve your complaint in a respectful, fair and reasonable way as quickly as we can. We ask that you treat us with respect also and provide us with reasonable assistance during the process.
Our complaints process
- Collect any documents or records that relate to your complaint, including information on any relevant times, dates and names that could assist our investigation.
- Get in touch with us and tell us about your complaint, including what happened and how you think it could be fairly resolved. You may need to provide us with some personal information, including your name and contact details which we will collect in accordance with our privacy policy www.revawealth.com.au/privacy-policy/
The best way to contact us is by telephone at (03) 95667270 or email at nima@revawealth.com.au
You can also make an anonymous complaint, but it will likely make it more difficult for us to investigate and resolve your complaint. If you prefer, you can authorise someone else to talk to us on your behalf, for example, a friend or family member, a legal representative or financial counsellor.
- We will acknowledge your complaint and try to resolve it as quickly as possible, if not straight away.
How long will the process take?
We aim to resolve all complaints as quickly as possible. If we can’t give you an answer immediately, we’ll aim to get back to you within 5 business days.
Some complaints require more investigation. If this happens with your complaint, we’ll give you a written response within 30 days of receiving your complaint. We’ll also keep you informed of our progress.
If we can’t resolve your complaint within 30 days, we’ll get in touch to explain why and let you know how to contact the Australian Financial Complaints Authority (AFCA).
What happens if you’re not happy with our response?
We provide financial services under the licence held by Reva Wealth Management Pty Ltd. As a financial services business, Reva Wealth Management Pty Ltd is required to be a member of AFCA, which provides free external dispute resolution services to consumers. If you’re not happy with our response, you can refer your complaint to AFCA.
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
If your complaint is about privacy, you should contact The Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: oaic.gov.au Phone: 1300 363 992